PRIVACY STATEMENT

CREATIVE ACADEMY LONDON
PRIVACY STATEMENT  


Introduction

This privacy notice provides you with details of how Creative Academy London (hereafter CAL) collects and processes your personal data.  Creative Academy London is the data controller and is responsible for your personal data.

Our contact details are:

Registered company: Creative Academy London Ltd
Address: Unit 202 China House, 401 Edgware Road, London NW2 6GY 

Email address: info@creativeacademylondon.co.uk

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).  We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is important that the information we hold about you is accurate and up to date. Please let us know at any time if your personal information changes by emailing info@creativeacademylondon.co.uk 

2. What data does CAL collect about you

Personal data means any information capable of identifying an individual; this does not include anonymous data.  

At the time of booking your education classes, I will take your name and a contact telephone number, email address or other means of contact.

For every student attending a class on or after 25th May 2018, we will ask you to sign a one-time privacy agreement. You may ask to see this agreement again at any time. 

The above information will be stored in an electronic format on a password-protected program on our computer system. 

3. How does CAL collect your personal data

We collect data about you through a variety of methods, including:

~ Direct interaction
You may provide data by filling in the above forms, and by communicating with me by post, telephone, email, social media accounts or otherwise, including when you:
- book an education class 
- order a product or service
- request resources (e.g. price list) be sent to you
- enter a competition, prize draw, giveaway, promotion, survey or poll
- leave me a review or provide other feedback

~ Third parties or publicly available sources
I may receive personal data about you from various sources, such as:
- advertising networks, such as Facebook, based outside the EU
- analytics providers, such as Google, based outside the EU
- our head office, Sweet Squared, when you book your education classes

4. How does CAL use your personal data

We do not use the personal information you provide for anything other than to contact you regarding your education bookings, or for matters relating to your education and product products which we provide. 

We will only use your personal data when legally permitted.  The most common uses of your personal data are:

- Where we need to comply with a legal or regulatory obligation; or
- Where we need to perform the contract between us; or
- Where it is necessary for CAL legitimate interests (or those of a third party); and
your interests and fundamental rights do not override those interests

You may receive marketing communications from us if you have provided us with your details when:

Attending an education class; or
Enquiring about our services; or
Entering a competition, prize draw, giveaway or promotion; or
Voting in a survey or poll; or
Following a Creative Academy London account on social media; and in each case you have not opted out of receiving that marketing. 

You may request that Creative Academy London stops sending you marketing communication at any time by emailing us at info@creativeacademylondon.co.uk.
If you opt out of receiving marketing communication, this will not apply to personal data provided to us as a result of education received. 

We will not share your personal data with any third party for any marketing purposes. 

We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at info@creativeacademylondon.co.uk.
We may process your personal data without your knowledge or consent where this is required or permitted by law.

5. Disclosure of your personal data

We may have to share your personal data with the parties set out below for the purposes set out above:
Service providers who provide IT and system administration services.
Professional advisers, including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We will only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we will limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach, and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data retention

We are required to keep such information for legal and insurance purposes. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, insurance or reporting requirements.  All records are kept for a period of 7 years after which the record will be securely destroyed.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8. Your legal rights

You have a right to view the information we keep which relates to you, and you may also request that this information is changed, corrected or securely destroyed. 

You may request that, once we have your details recorded, we delete any previous message(s) sent to our mobile, info@creativeacademylondon.co.uk
or Creative Academy London social media accounts which contain your personal information.

Please note that if you request that we erase or destroy your personal data entirely, we will no longer be able to provide any services for you.

You can see more about these rights at: 
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at info@creativeacademylondon.co.uk 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request, in order to speed up our response.

We will try to respond to all legitimate requests within 28 days. Occasionally it may take me longer than this time if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Telephone:  0208 208 2668

© Copyright © 2018 Creative Academy London Ltd

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